COVID-19 UPDATES: OFFERING A SAFER EXPERIENCE FOR EVERY CUSTOMER

AS OF APRIL 3RD, 2020

COVID-19 UPDATES: OFFERING A SAFER SERVICE EXPERIENCE FOR EVERY CUSTOMER

AS OF APRIL 3RD, 2020

A Message to All our Loyal Customers:

We are committed as ever to our community, and take our role as an essential service provider seriously.  With the safety and wellbeing of our customers and employees as our #1 priority, we are nope OPEN and will be providing several revised service experiences for our customers.

The services below are in addition to our already enhanced health and safety practices in place at our location, including limiting the 0 number of people waiting in the lobby (one in and one out) and implementing social distancing (of 6ft).

CURBSIDE DROP-OFF

If you would prefer to not enter our location, quick and easy Curbside Drop-off is now available at our location.

Simply drop-off your vehicle in the designated area.

Place your keys in a provided Ziploc bag and call us at 219-738-1234 to discuss your needs.

Leave your bagged key in the key drop or your vehicle, and our crew will take care of the rest!

Once your car is ready, it will be wiped down/sanitized including the key. You can even request that we place the sanitized, bagged key in your car while you stand 6ft away.

Contact free checkout options are also available over the phone.

CONTACT-FREE SERVICES

Our crew can perform the following services Contact-Free, meaning they can be performed without our employees entering your vehicle. In addition, several of these contact-free services can be performed while you remain in your vehicle, in our designated Contact-Free service areas.

Services where you remain in the vehicle:

Tire air pressure check

Fluid check/top-off

Wiper blade(s) replacement

Light bulb(s) replacement

Battery check

Air filter replacement (under hood)

Battery replacement (most)

Services where you must exit the vehicle:

Brake inspections

Wheel Alignments

Flat repair (using floor jack)

Tire inspections

Tire replacement (using floor jack)

Belt replacement

Any services not listed as permissible Contact-free services

Thank you for your loyal support and dedication, not only to us, but to the entire community you are helping to serve during this critical time.

#doyourpart #stayhome #savelives

Emanuel "Manny" Papadakis

AS OF MARCH 27th, 2020

The safety of our customers and our employees is our top priority. That’s why, as of Friday, March 27, 2020 EXHAUST MASTERS TOTAL CAR CARE CENTER will shut down all operations at our location.

We remain committed to our community, especially to those 1st responders required to be on the road providing essential public services during this time.

We encourage everyone to continue taking proactive measures to ensure the health and safety of themselves and all those around them later out by the CDC.

Shop information is available online at www.indianaexhaustmasters.com or you can call 219-738-1234 with any questions.

We thank you in advance for your understanding and for helping ensure that we all emerge stronger.

This to will pass,

Your EXHAUST MASTERS TOTAL CAR CARE CENTER Team

AS OF MARCH 12TH, 2020

At Exhaust Masters Total Car Care Center, we strive to be the most trusted provider of automotive repair service in our community since 1974. As such, we are closely monitoring the global COVID-19 (Coronavirus) situation via the Centers for Disease Control and Prevention, the World Health Organization, and with local, state, and federal health administrations.

To date, we have taken a number of proactive measures to help ensure the health and safety of customers and employees at our location.

We have established additional preventative measures to help stop the potential spread of COVID-19 within our locations. Some of these measures include: 

Handwashing protocols with an increased focus on washing between each customer transaction.

Steering wheel & Seat covers, where present, will be used on all vehicles entering the bay.

Hand sanitizer, where available, will be utilized throughout our store location for customers and teammates.

Disposable gloves will be used by our customer service teams and mechanics as needed.

Changing of our uniforms at least twice a day or more times as needed.

Our employees have also been asked to stay home should they not feel well enough to come to work. We would also like to encourage our customers to think through how they can minimize risk as well. If you or a loved one aren’t feeling well, give us a call and we will happily reschedule your appointment to another day.

Rest assured, the safety of our employees and customers remains our top priority. The steps noted above are to protect both our employees and customers while remaining open for the community we serve. 

Please accept our thanks in advance for your help and understanding as we all work together during this challenging time.

Stay Safe,

Exhaust Masters Total Car Care Center

Contact Us www.indianaexhaustmasters.com

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